Dual video monitor display connection through built-in HDMI and DVI-I (24+5) Mozilla Firefox up to 720p Opera up to 720p Safari up to 1080p on macOS 10.10. Internet Explorer up to 1080p. Equipped with 3.5mm audio and microphone jackMac OS X 10.10 & 10.11. The latest macOS 10.13.6 Update has brought several new features and functionalities changes and as well as fixes and performance improvements for macOS.Included a DC 5V2A power adaptor, for providing stable and sufficient power With a USB-C to A cable and a USB-C to C cable, compatible with MacBook Pro, Acer TravelMate, Microsoft Surface/ Pro with USB-A or USB-C Port and more Supports Screen Extension Mode and Screen Mirroring Mode The resolution will be 1080P if total two displays are connecting with When this hub is connecting with a single display, it supports resolution up to: x 1440 and x 1152.
![]() ![]() Open System Preferences > Security & Privacy > Privacy and click the Lock at the bottom to make changes. Firstly download and install the latest DisplayLink macOS release for 10.15 and reboot the system.B. Permit the function of Screen Recording:A. Update computer to the latest version of macOS 10.152. 2 x 3.5mm Audio (for Headphone & Microphone)MacOS Catalina (10.15) may occur compatibility issues with products that use DisplayLink technology, such as USB Hub and Video Adapters, results in a blank screen.To resolve this issue, please go through the following:1. Click Apple Menu at the top left-hand corner, and choose “About This Mac” and then click “System Report”B. Check if the DisplayLink KEXT is blocked and enable itA. If you have any doubt regarding the abovementioned steps, please refer 3. Final step, click on the Lock again to save changes and click “Quit now” on the prompted message.E. After that, tick the box next to DisplayLinkUserAgent.D. The system may require an authenticate of the changes by using your login details.E. Open System Preferences > Security & Privacy > General and click the Lock at the bottom to make changes. During the driver installation final step, you might be prompted to enable the extensions. If the “Loaded” column shows “No”, then it means the KEXT is being blocked and you have to enable the function.D. Trimble controller emulator macBe sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.Please try to find out if hardware acceleration is enabled on any of your software applications. If the problem persists, try installing the DisplayLink Manager Application (). If you have any doubt regarding the abovementioned steps, please refer 4. If it is not allowed within that time frame, please restart the installation in order for macOS to grant the opportunity to allow it again. Note: The option of “Allow” will be available for 30 minutes only in the Security & Privacy settings. The driver install will go through the remaining progress automatically.G. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.1. Open Google Chrome and click the Options icon (it has three horizontal lines on it).4. Select the Use software rendering instead of GPU rendering check box.1. Browse to the Accelerated graphics screen.6. Click the Start button and open Control Panel.5. Try to disable the hardware acceleration function in the program(s) that were impacted and see if it can resolve the issue you encountered.You may firstly disable one of the following series of steps depending on what software application(s) or operating system that you are running.Note: Earlier versions of Internet Explorer do not use hardware acceleration.1. Move the Hardware Acceleration slider to None.There are some quick checks if you are trying to troubleshoot issues with a hub.You may test the connected devices to make sure that the following components are working correctly and are not the source of the issue:Try the following methods to test your video setup components: Ideally, you should select a basic and high-contrast theme.6. Close and restart all of the Microsoft Office programs that you had open.3. Under Display, select the Disable hardware graphics acceleration check box.6. In the menu on the left side of the screen, click Options.5. For example, if the video destination is only capable of 720p, then the video source cannot output 1080p, as that exceeds the capabilities of the video destination. Investigate that the source resolution matches the capabilities of the video destination. Otherwise, the issue might happen because of the port function of your video source, or a driver issue.When you test the video setup components, it is recommended that you do the following: Use a different HDMI cable, video source, and the original video destination in your setup to see if the problem persists.Ideally, you should test a component that you know works in another setup. Press the Windows Key plus R at the same time, type “devmgmt.msc”, and press Enter to open Device Manager. Note: HDMI to DVI/VGA cables, adapters and converters do not support audio.When you test the peripherals, it is recommended that you do the following: Take out the 3.5mm device if it is connecting to the hub. The compatible audio format on the destination and the source file format on the source. The output audio over HDMI setting on the source. If you are using 4K resolutions, test with a shorter cable and test each of them individually.If you are experiencing issues with audio over HDMI, investigate the following: Citrix quick launch downloadIt is recommended that you go directly to the manufacturer's website to check for the latest drivers.Note: The best way to try the new DisplayLink Manager app on macOS 10.15 or above is to firstly uninstall current DisplayLink Software (if any) and then install the new DisplayLink Manager app. Check to see if your drivers are the latest. If the device is listed with an error, reinstall the drivers following the instructions on the user manual. Internet Explorer 10.13.6 Download The LatestFor Apple M1-based Macs, you may be required to install Rosetta during the DisplayLink install process due to the translation need of an app for use with Apple silicon.Regarding clamshell and rotation mode on macOS Big Sur 11:You may refer for the latest information.Note: Do not physically connect the USB Hub to your devices until you have processed to Step6. Ensure you have completed Steps 4.4 to 4.9 in the linked article, which includes running the application after the installation and selecting “Launch automatically after logging-in”, which ensures it starts automatically every time you log in. Connect the USB hub to both your Mac and the external displayIf the connection of displays still does not work, please review the following: Download the latest driver at step 1 at 2.
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